Our aim is to provide every client with a welcoming, relaxing and professional experience. These Terms & Conditions help us ensure the smooth running of the salon while protecting the wellbeing of our clients and team. By booking an appointment with Barnets Hair & Beauty, you agree to the following terms.

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Booking, Deposits & Cancellations

Please refer to our Booking, Deposit & Cancellation Policy below, which forms part of these Terms & Conditions.

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Consultations

Our team will discuss your desired outcome, provide honest advice and recommend the most suitable service for you.If we believe

a requested service could compromise the condition of you hair/face or body, we reserve the right to refuse or

amend the service in your best interests.

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Colour Services & Patch Testing

Patch testing is required in accordance with the manufacturer's recommendations. A patch test must be completed at least 48 hours

before any colour service where required. Failure to attend a required patch test may result in your colour/tint appointment

being cancelled. For your safety, we reserve the right to refuse any service if a patch test has not been completed where necessary.

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Late Arrivals

We understand that delays can happen. Clients arriving more than 10 minutes late may have their appointment cancelled if there

is insufficient time to complete the service safely and to our usual standard without affecting subsequent appointments.

Please refer to our Booking Policy below for further information.

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Satisfaction

We want every client to leave feeling delighted with the service received. If you are unhappy with any aspect of your service, please

contact us within 2 days of your appointment so we can assess the issue and, where appropriate, arrange a complimentary

adjustment. Refunds are not offered simply because a client changes their mind after a service has been completed.

 

​Expectation

​We cannot guarantee exact colour results because outcomes depend on previous colour history, hair condition and home care.​

 

Quotes

Quotes provided are estimates and may change if extra product or time is required. We also have the right to charge for

additional products/time if the service changes during the appointment.

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Retail Products

Retail products may be returned in accordance with your statutory consumer rights. For hygiene and safety reasons,

opened or used products cannot usually be refunded unless faulty.

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Personal Belongings

Whilst every care is taken, Barnets Hair & Beauty cannot accept responsibility for loss of or damage to

personal belongings brought into the salon.

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Children

Children are always welcome when attending for their own appointment. For health and safety reasons, we kindly ask that children

who are not receiving a service are not brought into the salon unless another adult is present to supervise them at all times.

 

​Mobile Phones

Please keep mobile phones on silent wherever possible and be considerate of other clients when taking calls.

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Food & Drink

Complimentary refreshments may be offered during your appointment. If bringing your own food, please

be mindful of strong smells or foods that may affect the comfort of other clients.

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Respectful Behaviour

We are committed to providing a friendly, welcoming and respectful environment for everyone. Abusive, threatening,

discriminatory or aggressive behaviour towards our team or other clients will not be tolerated.

We reserve the right to refuse or terminate any appointment where such behaviour occurs.

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Health & Medical Information

Please inform your stylist before your appointment if you are pregnant, have allergies, medical conditions or are taking medication

that may affect your service. Providing accurate information helps us ensure your treatment is carried out safely.

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Photography

From time to time we may ask permission to take photographs for our portfolio or social media channels.

Photographs will only be taken and used with your consent. 

We kindly ask that no filming or recording of staff without permission. 

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Gift Vouchers

Gift vouchers are non-refundable and cannot be exchanged for cash. Any expiry dates will be clearly stated at the time of purchase.

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Right to Refuse Service

Barnets Hair & Beauty reserves the right to refuse or discontinue any service where we believe it would compromise

the client's safety, the wellbeing of our team, or the professional standards of the salon.

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Amendments

Barnets Hair & Beauty reserves the right to update these Terms & Conditions at any time.

The latest version will always be available on our website.

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Booking, Deposit & Cancellation Policy

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At Barnets Hair & Beauty every appointment is reserved exclusively for you. Our cancellation policy is not designed to penalise clients, but to protect the time of our team and ensure appointment availability for everyone. Unfortunately, late cancellations and missed appointments leave gaps in the teams' diaries that are often impossible to refill at short notice. Your understanding and support help us continue providing the highest level of service to all of our clients.​

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Deposits

A 50% deposit is required at the time of booking to secure all appointments, whether your booking is made online, over

the telephone or in the salon. Your deposit will be deducted from your final bill on the day of your appointment.

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Cancellations & Rescheduling

If you need to cancel or rearrange your appointment, we kindly ask that you provide at least 48 hours' notice.

Appointments cancelled or rearranged with 48 hours' notice or more may have their deposit transferred once to a future

appointment. The new appointment must be booked within 8 weeks of the original appointment date.

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Late Cancellations

Appointments cancelled or rearranged with less than 48 hours' notice will result in the 50% deposit being retained.

As appointments cancelled at short notice are extremely difficult to refill, this policy helps protect

the teams time and the running of the salon.

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No-Shows

Failure to attend your appointment without notifying us will be treated as a no-show, and your 50% deposit will be retained.

Clients who repeatedly fail to attend appointments or repeatedly cancel at short notice may be required to pay 100% of

the appointment cost in advance when making future bookings.

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Late Arrivals

We understand that unexpected delays can occasionally happen and will always do our best to accommodate you where possible.

However, if you arrive more than 10 minutes late, there may no longer be sufficient time to complete your

service safely and to the high standard we strive to provide, without impacting clients booked after you.

Where there is insufficient time remaining to complete your appointment, your appointment may be cancelled

and treated as a no-show, and your 50% deposit will be retained.

Where possible, we will always try to offer an alternative appointment in line with our cancellation policy.

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Refunds

Deposits are non-refundable except where Barnets Hair & Beauty is unable to provide your

appointment or in exceptional circumstances, entirely at the salon's discretion.

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By Booking With Us

By booking an appointment with Barnets Hair & Beauty, you acknowledge that you have read, understood and agreed

to this Booking, Deposit & Cancellation Policy. Thank you for your understanding and continued support.

We truly value your custom and look forward to welcoming you to the salon.